Privacy Policy

TikTok Cleaners ("TikTok Cleaners", "we", "us" or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website, call or text us, book a pickup, or use our dry cleaning, laundry and tailoring services, and how we use and protect it.

1. Information We Collect

Contact details: name, mobile phone number, email address.
Pickup and delivery details: street address, apartment number, buzzer or access instructions, and preferred pickup and delivery times.
Order details: items, services requested, special care instructions, order history and delivery confirmation photos.
Communications: calls, voicemails, text messages and emails you exchange with us. Calls may be recorded for quality and training purposes.
Payment information: payments are processed by secure third-party payment providers. We do not store full card numbers on our systems.
Website data: basic technical information such as browser type and pages visited, collected through cookies and similar tools.

2. How We Use Your Information

To schedule and complete pickups, cleaning, tailoring and deliveries.
To send you confirmations, reminders and order status updates (for example: picked up, ready, out for delivery, delivered).
To answer your questions and provide customer support.
To process payments and keep records of your orders.
To send promotional offers, only if you have agreed to receive them.
To improve our services and website.

3. Text Messaging (SMS)

If you provide your mobile number and agree to receive text messages, TikTok Cleaners will send you messages related to your pickups, orders and deliveries, and, if you separately opt in, occasional promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for help. You can also call us at 646-998-4100. Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell or rent your personal information. We share information only with service providers that help us run our business, such as our customer management and messaging platform, payment processors and delivery staff, and only as needed to provide our services. These providers must protect your information. We may also disclose information if required by law. As stated above, SMS opt-in data and consent are never shared with third parties.

5. Data Security and Retention

We use reasonable administrative and technical measures to protect your information. We keep your information only as long as needed to provide our services, keep business records and meet legal requirements.

6. Your Choices

Reply STOP to any text message to stop receiving texts.
Click "unsubscribe" in any marketing email to stop marketing emails.
Contact us to access, correct or delete your personal information.

7. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last updated" date.

9. Contact Us

TikTok Cleaners
220 East 60th Street, Store #2, New York, NY 10022
Phone: 646-998-4100
Email: tiktokdryclean@gmail.com

TikTok Cleaners